Refund Policy — FastNInternetService

At FastNInternetService.com, we want every customer to have a smooth, reliable, and satisfying experience. This Refund Policy explains when refunds may be issued and how requests are handled. By using our Services, you agree to the terms below.

1. No Automatic Refunds

We do not offer automatic refunds once service has been activated, installed, or used. Refunds are only considered under specific conditions listed in this policy.

2. Eligibility for Refunds

You may be eligible for a refund only if one of the following applies:

a. Service Activation Failure
If the service cannot be activated due to a technical issue on our side, a full refund may be issued.

b. Installation Not Completed
If our team is unable to complete installation due to network limitations, a full refund will be issued.

c. Wrong or Duplicate Payment
If you made a duplicate payment or were mistakenly charged, the extra amount will be refunded after verification.

3. Non-Refundable Fees

The following charges are not refundable:

• Installation fees (if installation was completed)

• Activation fees

• Equipment rental or purchase fees (unless returned and approved)

• Monthly service fees already used

• Late payment charges

• Promotional or discounted package fees

4. Service Dissatisfaction

Refunds are not issued for:

• Slow speed caused by customer-side Wi-Fi issues

• Interruptions due to weather, power failures, or external factors

• Customer’s own equipment failure

• Change of mind after installation

• Moving to a location where service is unavailable

We will still help resolve any technical issues.

5. Refund Request Process

To request a refund, contact us at:

Email: info@fastninternetservice.com

Provide the following:

• Full name

• Registered phone number

• Service address

• Payment proof

• Reason for refund

Additional verification may be required.

6. Refund Approval Time

Refund requests are reviewed within 7–10 business days.
If approved, refunds may be issued via:

• Bank transfer

• Mobile wallet

• Original payment method

Processing time depends on your bank or payment provider.

7. Account Termination

If you cancel your service:

• You must clear any unpaid charges.

• Partial month payments are not refunded.

• Rented equipment must be returned to avoid additional charges.

8. Changes to This Refund Policy

We may update this Refund Policy at any time. Updates take effect immediately after being posted on our website.

9. Contact Us

For questions regarding refunds or payments, contact us:

FastNInternetService.com
Email: info@fastninternetservice.com